In order to work at Theroux Orthodontics, employees must embrace our 20 Customer Service Basics and our Promises to Patients.
- We will recommend only the treatment that is necessary and will give options when possible.
- Our treatment will be founded on sound scientific research.
- We will obtain the best orthodontic result possible, using high quality materials.
- Theroux Orthodontics is and will remain owned solely by the doctor. Theroux Orthodontics does not and will not employ a management corporation. Dr. Theroux feels that using a management corporation can result in the doctor answering to stockholders and other outside entities. We answer to patients, referring doctors and patient families. This ensures quality care.
- Our fees will be fair for the services provided.
- We will treat every patient as if he/she were a family member.
- Dr. Theroux will delegate only appropriate procedures to Staff.
- Only Dr. Theroux uses the high-speed hand-piece (drill) to remove adhesive and appliances. Unfortunately, the use of the high-speed hand-piece by Staff for these procedures has become common in orthodontics.
- Theroux Orthodontics employs highly qualified, well-trained individuals who are aligned with the mission of the practice.
- We will not compromise our treatment ideals based on affiliations with insurance companies.
- We will communicate with you frequently and honestly, and we welcome your questions and comments.
- We will maintain uncompromising levels of cleanliness and sterility.
- We will make your orthodontic treatment as enjoyable as possible.
- We will know you and treat you as an individual, not as a set of teeth.
- We will respect your time, as we know you will respect ours. We will make every effort to run on time.
- We will remember every day that we are fortunate to have our patients choose our office for their orthodontic needs.
- It is our goal that Theroux Orthodontics is used as the gold standard to which all other medical/dental offices are compared when it comes to Customer Service Excellence.